A few things you might be wondering
Can I browse auntie profiles for free?
Yes. Anyone can browse, filter and open auntie profiles for free, with no account needed. You only pay if you want to unlock a specific auntie's phone number.
What is the difference between Live-In and Live-Out Aunties?
Live-In Aunties live in your home as part of the work arrangement, so they're around from breakfast to bedtime.
Live-Out Aunties travel to and from your home on the workdays you agree, which suits families who need an extra pair of hands for busy days.
What does the KES 199 phone unlock cover?
KES 199 unlocks one auntie's phone number for your account. Tap Unlock phone number, create a quick account (just your name, phone number and a password) and approve the M-Pesa prompt. The KES 199 amount is already filled in. Once the payment is confirmed, her number appears with a Call button.
It's saved in My Contacts, so you can find it again on any phone or computer by signing in with your phone number.
It doesn't include her referees' contact details, and it isn't a fee for hiring her. If you've already unlocked an auntie, we show you her number again without charging you twice.
How do employers and aunties agree on salary?
Each profile shows the auntie's expected salary in KES and whether that's per month, per week or per day. It's a starting point.
You and the auntie agree on the actual salary, hours, duties and start date directly between yourselves, and you pay her directly for her work. Aunty Nyumbani doesn't take part in that agreement or handle salaries.
How does the KES 99 monthly listing work?
Aunties create a profile, preview it, tick the publication consent box and pay KES 99 by M-Pesa. As soon as M-Pesa confirms the payment, the profile goes live for one month.
Launch offer: the first 50 aunties to list get their first month free, with no M-Pesa payment needed. After the free month, renew for KES 99 per month if you'd like to stay listed. Nothing is charged automatically.
You can edit your profile at any time during the paid month.
What happens when my listing expires, and how do I renew it?
When the paid month ends, your profile goes offline. It disappears from search results and the public profile page closes. We keep your profile, references and ratings safe.
To renew, tap Renew for KES 99 in your dashboard and approve the M-Pesa prompt on your phone. Once the payment is confirmed, your listing comes back online automatically. If you renew early, the new month is added to the end of your current one.
What information is public, and how can I take my profile offline?
Your public profile shows your display name, photo (if you add one), age range, neighbourhood, service type, availability, expected salary, languages, experience, skills, bio and reference summaries. Your self-described ethnicity only appears if you choose to show it, and it's never used for search or ranking.
Your phone number stays private. It's only shown to employers who pay to unlock it. Your referees' phone numbers and emails are never shown to anyone.
To take your profile offline, use Unpublish in your dashboard. You can also withdraw your publication consent there, which takes the listing offline straight away.
Who can leave a rating, and how do references work?
Only employers who have actually worked with an auntie can leave a rating. After unlocking her number, the employer records the work engagement, and the auntie confirms it. Each confirmed engagement allows one rating and review. Unlocking a number on its own doesn't allow a review.
References are summaries an auntie adds about past work, like the type of work and how long it lasted. A reference that names a referee is only shown once the referee has agreed to it, and referees' contact details always stay private.
If something looks wrong, use Report on the profile or review and our team will take a look.
Who is responsible for background checks and vetting?
Employers are. Before hiring, interview the auntie, check her references, carry out the background checks you're comfortable with, and make your own hiring decision.
Aunty Nyumbani is an independent platform that helps aunties and employers connect. Listings and contact unlocks do not create an employment, agency, or representative relationship between Aunty Nyumbani and either party. Aunty Nyumbani does not hire, vet, endorse, or supervise users or take part in their employment agreements. Employers are responsible for vetting and hiring decisions. Aunties and employers are responsible for their own agreements and conduct.
What should I do if my M-Pesa payment is pending or fails?
Pending: check your phone for the M-Pesa prompt and enter your PIN. Keep the payment screen open, because it updates by itself once M-Pesa confirms. Prompts usually expire after about a minute.
Cancelled, failed or timed out: no access is granted and nothing extra is charged. Check that your number is correct and that you have enough M-Pesa balance, then tap Try again. We check for any unfinished payment first, so you won't be charged twice for the same thing.
If money left your M-Pesa but the screen still says pending, give it a few minutes. Late confirmations are applied automatically. Your M-Pesa receipt appears in your dashboard under payment history.