Terms of Use

Last updated 12 November 2026. Please have a Kenyan lawyer review these terms before launch.

1. What Aunty Nyumbani is

Aunty Nyumbani is an online platform where aunties (childcare workers offering Live-In or Live-Out work) publish profiles, and households in Kenya (employers) browse those profiles and pay to unlock an auntie’s phone number. We don’t recruit, place, employ, vet, train or supervise anyone, and we aren’t a party to any agreement between an employer and an auntie.

2. Accounts

• You must be 18 or older and give accurate details.
• Keep your password private. You’re responsible for activity on your account.
• We may suspend accounts or listings that break these terms or put others at risk.

3. Prices and payments

• Browsing, filtering and viewing public profiles is free.
• Unlocking one auntie’s phone number costs KES 199. Unlocking needs a free account (name, phone number and password). Each payment unlocks one auntie’s number for one employer account. If you’ve already unlocked her, we won’t charge you again.
• Publishing or renewing a listing costs KES 99 per month (30 days). A renewal adds 30 days to the end of the current paid period.
• Launch offer: the first 50 aunties to publish a listing get their first 30 days free. It applies to first-time listings only, one per auntie, while spots last. Renewals after the free period cost KES 99 per month and are never charged automatically.
• Payments are made through M-Pesa. Access is granted, or a listing goes live, only after M-Pesa confirms the payment to us.
• Fees are for use of the platform. They are not wages, deposits, placement fees or guarantees of employment.

4. Employers

Before unlocking a number, employers accept this acknowledgement:

I understand that Aunty Nyumbani only provides a platform for employers and aunties to connect. Before hiring, I am responsible for interviewing the auntie, checking references, conducting background checks, and making my own hiring decision. I agree to leave an honest rating or review only if I have worked with the auntie.

Employers agree salary, hours, duties and start date directly with the auntie, pay the auntie directly for her work, and are responsible for meeting their legal obligations as employers.

5. Aunties

Before a listing is published, the auntie gives this consent:

I agree to have my profile published on Aunty Nyumbani. I understand that anyone can view the details shown in my public profile and that my phone number will be shared with employers who pay to unlock it.

• Your profile must be truthful and about you. Don’t list a reference unless the referee has agreed.
• You can unpublish your listing, or withdraw your publication consent, at any time from your dashboard. Numbers already unlocked by employers before that stay with those employers.
• When your paid period ends, your listing goes offline. Your profile and ratings are kept so you can renew.

6. Ratings, reviews and reports

Only employers whose work engagement with an auntie has been confirmed may leave a rating and review, one per confirmed engagement. Reviews must be honest and based on real experience. Anyone can report a listing or review, and we may hide, edit or remove content that breaks these terms.

7. Acceptable use

• No harassment, discrimination, scams or misleading information.
• Don’t scrape the site, resell contact details, or use them for anything other than discussing childcare work with the auntie.
• Don’t try to get around payments or access other people’s data.

8. Liability

The platform is provided as it is. To the extent the law allows, Aunty Nyumbani isn’t liable for the conduct of users, for employment arrangements between them, or for losses arising from them. Nothing in these terms limits rights you have under Kenyan consumer protection law.

9. Changes and contact

We may update these terms and will show the date of the latest version here. Questions: support@example.com.