Checking references and a Certificate of Good Conduct are the two most important background checks you can do yourself before hiring a nanny or house help.
Calling references
Call at least two previous employers, not friends or relatives. Ask:
- How long did she work for you, and doing what?
- How was she with the children?
- Was she honest and punctual?
- Why did she leave?
- Would you hire her again?
Many profiles on Aunty Nyumbani show references with the referee's relationship and a short summary. You still get contact details from the auntie and call them yourself.
The Certificate of Good Conduct
The Certificate of Good Conduct, now formally called the Police Clearance Certificate, is issued by the Directorate of Criminal Investigations (DCI).
- How to apply: on the DCI service on eCitizen, then have fingerprints taken (form C24) at a Huduma Centre or DCI office.
- Cost: around KES 1,050 including the eCitizen fee.
- Validity: one year from issue.
- Time: the DCI introduced a faster digital system in 2026, but allow a few days to a few weeks.
Ask to see the original and check the date. If you are unsure whether a certificate is genuine, verify it through the DCI's official channels.
Platform note
Aunty Nyumbani is a platform, not an agency. We don't vet aunties, which is why these checks matter. Reviews on profiles come only from families who unlocked the auntie and recorded working with her.
Quick answers
How much is a Certificate of Good Conduct in Kenya?
About KES 1,050 on eCitizen (KES 1,000 plus a KES 50 convenience fee). It is valid for one year.
Is a Certificate of Good Conduct the same as police clearance?
Yes. The DCI now calls it a Police Clearance Certificate, but most people still say Certificate of Good Conduct.